Returns, Refunds and Exchanges Policy
Challenges and Activities
There are no refunds or transfers on Chill and Thrill Challenges or Activities.
Each product is individually custom produced (size, color, design) on demand at the time of your order. As a result, we cannot offer refunds or returns or remake products/designs if a customer isn’t happy with the sizing, as all the sizing guides are available on the order page for each item.
We can offer exchanges for any item(s) that are defective or do not meet quality or design standards. All we ask for is a picture of the item(s) before replacing.
- Exchanges must be authorized by ChillAndThrill.ca. Send product photo and email address that was used to make the purchase to firstname.lastname@example.org
- Altered or washed garments are not returnable.
- Shipping and handling charges are not refundable.
- Claims must be made within 30 days from receipt.